Terms & Conditions

Last updated: 1 July 2026

These Terms & Conditions apply when you use our website, buy from our online store, or interact with us through our website.

By using this website or placing an order, you agree to these terms. Please read them carefully. If you have any questions, contact us before placing your order.

1. Who we are

This website is operated by Eclipse Organics.

2. Using this website

You agree to use this website only for lawful purposes. You must not:

interfere with the security or proper operation of the website
attempt to access areas of the website you are not authorised to access
submit false, misleading or fraudulent information
copy, reproduce or use our content, images, branding or product information without permission
use the website in a way that may damage Eclipse Organics, our customers, or any third party

We may suspend or refuse access to the website if we believe it is being misused.

3. Product information

We do our best to keep product descriptions, images, prices, ingredients, nutrition information, allergen statements and availability accurate and up to date. However, products may change from time to time. Packaging, ingredients, nutrition values, pack sizes and product appearance may vary slightly from what is shown online. Customers should always check the product label before consuming a product, especially if they have allergies, intolerances or specific dietary requirements.

4. Allergens and food safety

Many of our products contain or may come into contact with common allergens, including nuts, peanuts, sesame, oats, gluten, soy, dairy or other ingredients, depending on the product. We take allergen management seriously, but our products are made in kitchens that may handle multiple ingredients and allergens. If you have a serious allergy or medical condition, please contact us before ordering and always read the product label before eating.

5. Health and nutrition information

Any health, nutrition or dietary information on this website is general information only.

It is not medical advice and should not be used to diagnose, treat, cure or prevent any health condition.

If you have a medical condition, allergy, dietary concern, pregnancy-related concern, or any uncertainty about whether a product is suitable for you, please seek advice from a qualified health professional.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products. An order is accepted when we confirm it and receive payment. We may contact you if there is an issue with your order, including if:

a product is out of stock
There is a pricing or product information error
payment has not been received or verified
delivery details are incomplete or incorrect
we believe the order may be fraudulent or inappropriate

If we cannot fulfil an order, we will contact you and provide a refund for any unavailable items.

7. Prices and GST

All prices are shown in Australian dollars. Prices include GST where applicable, unless stated otherwise. We may change prices, promotions, discounts, shipping rates and product availability at any time without notice. Changes will not affect orders already accepted, unless there has been an obvious pricing or technical error.

8. Payment

Payment must be made at checkout using one of the payment methods available on the website. We use third-party payment providers to process payments securely. We do not store full credit card details on our website. Your order may not be processed until payment has been received and approved.

9. Shipping and delivery

We deliver within Australia using the delivery options shown at checkout. Shipping costs, estimated delivery times, free-shipping offers and delivery rules are explained on our Shipping & Delivery page. Delivery times are estimates only. We are not responsible for delays caused by postal carriers, courier networks, incorrect delivery details, weather events, public holidays or circumstances outside our control. If your parcel is delayed, damaged or missing, please contact us and we will help investigate.

10. Authority to leave

If you give authority to leave, or if the courier leaves your parcel in a safe place, you accept the risk of loss, theft or damage once the parcel has been delivered to the address you provided. Please make sure your delivery address is secure and suitable for receiving food products.

11. Returns, refunds and Australian Consumer Law

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement, refund or other remedy. If the problem is minor, we may provide a replacement, refund or other suitable solution.
Please contact us as soon as possible if:

We may ask for your order number, photos, batch details or other information so we can review the issue properly.

12. Change of mind

Because we sell food products, we generally do not accept returns for change of mind. This includes situations where you:

However, we want customers to be happy. If you have a concern, please contact us and we will review it fairly.

13. Satisfaction guarantee

Where we offer a satisfaction guarantee, it applies in addition to your rights under Australian Consumer Law. If you are unhappy with a product, please contact us with your order details and explain the issue. We may offer a replacement, refund, store credit or another suitable solution at our discretion. The satisfaction guarantee may not apply where the product has been misused, stored incorrectly, consumed substantially, or where the request is unreasonable.

14. Wholesale customers

Wholesale customers may have different pricing, minimum order quantities, payment terms, delivery arrangements, discounts and account conditions. Wholesale pricing and access may be changed, suspended or withdrawn at our discretion. If you are a wholesale customer, any specific written wholesale agreement or account terms will apply in addition to these website terms.

15. Discount codes and promotions

Discount codes, promotions, free-shipping offers and special deals may be subject to additional conditions.

Unless stated otherwise:

discounts cannot be exchanged for cash
discounts may not apply to wholesale orders
discounts may not be combined with other offers
promotions may end or change without notice
free gifts or bonuses are subject to availability

We may cancel or refuse a discount if it has been used incorrectly, fraudulently or outside the intended promotion terms.

16. Website content and intellectual property

All content on this website, including text, images, product descriptions, logos, branding, graphics, packaging artwork, videos and layout, belongs to Eclipse Organics or is used with permission. You may view and use the website for personal shopping and information purposes only. You must not copy, reproduce, modify, distribute, publish or use our content for commercial purposes without written permission.

17. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, accuracy or privacy practices of third-party websites. You access those websites at your own risk.

18. Website availability

We aim to keep the website running smoothly, but we do not guarantee that it will always be available, uninterrupted or error-free. We may update, suspend, change or remove parts of the website at any time.

19. Limitation of liability

To the maximum extent permitted by law, Eclipse Organics is not liable for indirect, incidental or consequential loss arising from your use of this website or products purchased through it. Nothing in these terms excludes, restricts or modifies any rights, guarantees or remedies that cannot be excluded under Australian Consumer Law.

20. Privacy

Your privacy matters to us. Our collection, use and handling of personal information is explained in our Privacy Policy. By using our website or placing an order, you agree that we may collect and use your information as described in that policy.

21. Changes to these terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with the latest update date. By continuing to use the website after changes are posted, you accept the updated terms.

22. Governing law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled under the laws and courts of New South Wales, Australia.