Privacy & Policy
Who we are
Last updated: 5/26/2026
At Eclipse Organics, we respect your privacy and want to be clear about how we collect, use and protect your personal information.
This Privacy Policy explains how we handle personal information when you use our website, buy from our online store, contact us, join our mailing list, create an account, apply for wholesale access, or otherwise interact with us.
1. Who we are
2. What personal information we collect
The personal information we collect depends on how you interact with us. We may collect:
- your name
- email address
- phone number
- billing address
- delivery address
- account login details
- order details
- payment confirmation details
- wholesale account details
- business name, ABN or related business information for wholesale customers
- messages or enquiries you send us
- product reviews, feedback or survey responses
- marketing preferences
- website usage information
- device, browser, IP address and cookie information
We do not intentionally collect sensitive personal information unless you choose to provide it to us, for example when contacting us about an allergy, product concern or specific dietary requirement.
3. How we collect information
We collect personal information when you:
- place an order
- create an account
- join our mailing list
- fill out a contact form
- apply for a wholesale account
- submit a review or product enquiry
- contact us by email, phone or through social media
- use our website
- interact with our emails, advertisements or online content
We may also collect information through cookies, analytics tools, email marketing platforms, payment providers, shipping services and other systems used to operate our website and business.
4. Why we collect and use your information
We use personal information to:
- process and fulfil orders
- take payments and confirm transactions
- arrange shipping and delivery
- respond to enquiries
- manage customer accounts
- manage wholesale accounts and pricing
- provide customer support
- send order updates and service messages
- send marketing emails if you have subscribed or where permitted by law
- improve our website, products and customer experience
- manage promotions, giveaways or surveys
- prevent fraud or misuse of our website
- comply with legal, tax, accounting and business obligations
We only collect information that is reasonably necessary for our business activities.
5. Online orders and payments
When you place an order, we collect the information needed to process the order, accept payment, pack your products and arrange delivery.
Payments are processed through third-party payment providers. We do not store your full credit card details on our website.
Payment providers may collect and process payment information according to their own privacy and security practices.
6. Shipping and delivery
We share the information needed to deliver your order with shipping, courier, freight and fulfilment providers.
This may include your name, delivery address, phone number, email address, order details and delivery instructions
7. Email marketing and newsletters
If you subscribe to our mailing list, create an account, enter a promotion or otherwise consent to receive marketing from us, we may send you emails about our products, offers, news, recipes, education content and updates.
We use email marketing platforms, such as ActiveCampaign, to manage our email list and customer communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.
Australian spam rules require commercial electronic messages to have consent, identify the sender, include contact details and make it easy to unsubscribe.
8. Transactional emails
Even if you unsubscribe from marketing emails, we may still send you service-related emails, such as:
- order confirmations
- shipping updates
- account notices
- password reset emails
- customer service replies
- important product or safety notices
These are not marketing emails and are necessary for us to operate the store and support customers.
9. Cookies and website tracking
Our website may use cookies and similar technologies to help the website work properly and improve your experience. Cookies may be used to:
- keep products in your cart
- remember account login details
- support checkout functionality
- understand website traffic and usage
- measure marketing performance
- improve website speed and functionality
- personalise parts of the website or advertising
You can usually change cookie settings in your browser. If you disable cookies, some parts of the website may not work properly, including cart and checkout functions.
10. Analytics and advertising
We may use analytics, advertising and tracking tools to understand how people use our website and to improve our marketing. These tools may collect information such as:
- pages visited
- products viewed
- links clicked
- general location based on IP address
- device and browser type
- referral source
- email engagement, such as opens and clicks
This helps us improve the website, understand customer interests and make our marketing more relevant.
11. Product reviews, testimonials and user content
If you submit a product review, testimonial, photo, comment or other content, we may display that content on our website, social media, emails or marketing materials.
We may display your first name, review content, product purchased and any image or details you choose to provide.
Please do not include personal information in public reviews that you do not want others to see.
12. Wholesale customers
If you apply for wholesale access, we may collect additional business information, including:
- business name
- contact person
- email address
- phone number
- delivery and billing address
- ABN or business details
- business type
- order history
- account approval information
We use this information to assess wholesale applications, manage wholesale pricing, process orders and support wholesale customers.
13. Who we share information with
We may share personal information with trusted third parties who help us operate our business.
This may include:
- website hosting providers
- WooCommerce and WordPress service providers
- payment processors
- shipping and courier providers
- email marketing platforms
- customer service tools
- analytics and advertising providers
- IT support providers
- accountants, bookkeepers or professional advisers
- government, regulatory or law enforcement bodies where required by law
We only share information where needed for business, service, legal or operational reasons.
14. Overseas service providers
Some of the services we use may store or process information outside Australia.
This may include providers involved in website hosting, email marketing, payment processing, analytics, cloud storage, customer communication or advertising.
Where we use overseas service providers, we take reasonable steps to work with reputable providers and protect personal information.
15. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include:
- using secure website connections
- limiting access to customer information
- using trusted payment processors
- using password-protected systems
- keeping software and systems updated
- using security tools and hosting protections
- training staff to handle customer information carefully
No online system is completely risk-free, but we take privacy and data security seriously.
16. Data breaches
If we become aware of a data breach involving personal information, we will take steps to assess, contain and respond to it.
If we are required by law to notify affected individuals or the Office of the Australian Information Commissioner, we will do so.
Under the Notifiable Data Breaches scheme, covered organisations must notify affected individuals and the OAIC when a data breach involving personal information is likely to result in serious harm.
17. Accessing or correcting your information
You can contact us to request access to the personal information we hold about you.
You can also ask us to correct information if it is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before providing access or making changes.
18. Closing your account or deleting information
You can ask us to close your customer account or delete personal information where appropriate.
We may need to retain some information for legal, tax, accounting, fraud prevention, warranty, food safety, customer service or record-keeping reasons.
For example, we may need to keep order records even after an account is closed.
19. Children
Our website is not directed at children. We do not knowingly collect personal information from children without appropriate consent.
20. Third-party websites
Our website may contain links to third-party websites, social media platforms or services.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the latest update date.
By continuing to use our website after changes are posted, you accept the updated Privacy Policy.